1. I’m going on vacation soon. Can I freeze my membership?

   • Monthly Autopay members can freeze their memberships for just $10/mo.

   • Prepaid Annual Members, Prepaid Promotional Members, and Team Bridges members cannot freeze their memberships.

2. Should I Freeze my membership, or Terminate my membership?

   • If you’ll be gone for up to 10 months, we recommend Freezing your membership. 

   • If you’ll be gone for more than 10 months, we recommend Terminating your membership, since paying a new Initiation Fee would be cheaper than paying for your freeze fees.

3. Can I unfreeze my membership early?

   • Yes! You can always unfreeze early by submitting a new Member Change Request online or at the gym. In cases where you’re not sure when you’ll be back, we recommend a conservative freeze end date. We offer a membership freeze of up to 10 months to accommodate your schedule.

4. It’s after the 1st, can I still Freeze or Terminate my membership for this month?

   • If it’s after the 1st, we’ve already run billing. We’ve collected your membership dues, and are planning on your use of the gym this month. You can submit a Member Change to Freeze or Terminate your membership on the 1st of next month.

5. Can I freeze my membership indefinitely?​​​​

   • ​No, we have a maximum freeze term of 10 months, and your membership will unfreeze automatically after your scheduled membership freeze. At this point, your dues will be billed as normal. If you'll be gone for more than 10 months, it is usually a better idea to terminate your membership and sign up for a new one when you're ready to return.

6. I used to be a member, but I'm not anymore. Do I still have to pay an initiation fee when signing up for a new Monthly Autopay membership?

   • Our Monthly Autopay memberships come with an initiation fee. If your prior membership was terminated, you will have to pay a new initiation fee in order to start up a new Monthly Autopay membership. In order to avoid this in the future, consider freezing your membership, rather than terminating.

7. I didn’t use the gym much last month, can I have my money back?

   • We’re unable to offer a retroactive membership freeze or termination. On the bright side, your membership is still good this month! Perhaps you could take a look at our class schedule in order to make the most of your membership dues?

8. My credit card expired, and I didn’t pay my dues, but I also didn’t use the gym that much this month. Can I just not pay for it?

   • We need you to hold up your end of the bargain so that we can hold up ours. In order to remain a member in good standing, you must update your billing information and clear your outstanding balance. If you’d prefer to terminate, you’ll need to update your billing information, clear your outstanding balance, and then terminate your membership.

9. I moved to Thailand 6 months ago and forgot to cancel my membership. Can you refund me $500?

   • First off, congrats on moving to Thailand! Unfortunately, Membership dues are non-refundable and non-transferable. Members are not paying for their use of the gym, but the access to it - think about it like a Netflix or Spotify subscription. We do hope you’ll visit next time you’re in town!

10. I’m a Prepaid Annual member. Why can’t I Freeze my membership?

    • Our Prepaid Annual members have committed to a full year of membership, and received a generous discount as a result. We are unable to further discount these memberships by offering a Membership Freeze.

11. My child is on Team Bridges. Why can’t we freeze their membership?

    • We work hard to make Team Bridges affordable, because we believe that everyone deserves a chance to experience the life-changing benefits of rock climbing. In order to keep our pricing affordable, we need to keep our program full. While it’s ok to take a break now and then, we need to keep charging your dues in order to maintain your child’s spot on Team.

12. My child is on Team Bridges. Do you really need 30 days notice to terminate their membership?

    • See above. While we do maintain a waitlist of children who would like to join Team, not everyone is a good fit. 30 days gives us a reasonable amount of time to fill your child’s spot in the program.

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